Refund policy

Returns and Refunds

We accept returns only for products that remain unopened, unused and in their original sealed packaging.

Before returning a product, customers must contact our customer service team and receive return approval. Products that have been opened, used, damaged after delivery or returned without their original packaging may not qualify for a refund.

Once the returned item has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be processed using an agreed refund method.

Products received damaged, incorrect or incomplete should be reported immediately with clear photographs or videos of the packaging and product.